QIKY Room and Rides - Terms & Conditions

QIKY_ Room & Rides

Terms & Conditions

TERMS & CONDITIONS

Welcome to QIKY. By using our travel facilitation platform, you agree to the following terms:

1. Use of Service

QIKY provides car rental, hotel booking services and Tour Package through verified partners. Users must provide accurate information while booking.

2. Booking & Payments

All bookings are confirmed only after successful payment. Prices shown are based on availability and may change without prior notice.

3. Cancellation & Refund

Cancellation policies depend on the individual car rental provider or hotel. Refunds are issued as per partner policy. QIKY does not control or alter partner refund rules.

4. User Responsibilities

Users must follow all rules of the car/hotel/tour package they book. Any damage, violation, or misuse will be the user’s responsibility.

5. Liability

QIKY acts as a booking travel facilitation platform/ aggregator. We are not responsible for service failures, delays, damages, or disputes caused by third-party providers. However, we support users in resolving issues.

6. Account & Security

Users must keep login information confidential. QIKY is not liable for unauthorized access caused by user negligence.

7. Modifications

QIKY may update terms anytime. Continued use means acceptance of updated terms.

CANCELLATION, REFUND AND GUIDELINES POLICY

To ensure a seamless and transparent booking experience for car rentals, hotel bookings, and travel accommodations, our Cancellation and Refund Policy is outlined below. All users and guests booking through our platform are bound by these terms.

1. Mandate Identity & Check-in Verification

Government-issued ID: It is mandatory for all guests to provide a valid Government ID card during check-in at the hotel or during vehicle possession.

PAN Card Exclusion: Please note that a PAN Card is strictly NOT allowed as a valid ID proof, as it does not contain the residential address of the holder. Acceptable IDs include Aadhaar Card, Passport, Voter ID, or Driving License.

Age Proof for Children: The property/host holds the absolute right to request valid age-proof ID cards for children traveling with the group.

Unmarried Couples: In the case of unmarried couples, all checking-in guests must be above 18 years of age. The property reserves the exclusive right to deny check-in if guests present local ID cards, depending on the specific property's local housing guidelines.

2. Booking Modifications & Rate Adjustments

Inventory & Pax Dependency: All quoted booking rates are dynamic and strictly subject to the guaranteed number of rooms and passenger count (pax) selected at the time of booking.

Rate Fluctuations: Any decrease in the number of rooms or reduction in pax counts will directly affect and recalculate the final tariff rates on a conditional basis, depending on partner policies.

3. Standard Cancellation Timelines & Deductions

In the event of a cancellation request initiated by the user, refunds will be calculated based on the total booking value and the specific timeline preceding the scheduled check-in time:

Cancellation Timeline (Prior to Check-in)Deduction Percentage (On Total Booking Value) Refund Eligibility :

More than 30 Days : 0% (No Deduction) = 100% Refund

Between 30 to 15 Days : 25% Deduction = 75% Refund

Between 15 to 7 Days : 50% Deduction = 50% Refund

Between 7 to 4 Days : 75% Deduction = 25% Refund

Less than 4 Days (4 to 0 Days) : 100% Deduction = No Refund

Standard Cancellation Handling Charge: In addition to the percentage-based deductions mentioned above, a fixed administrative fee of Rs. 300 per Booking ID will apply uniformly to all cancellation cases.

4. Refund Processing & Payment Terms

Advance Payments: To guarantee reservation validity, all outstanding balances and payments must be cleared at least 5 days prior to the check-in date.

Processing Window: Once a formal cancellation request is processed, eligible refunds will be calculated, formatted, and credited to the original payment source within 5 - 7 working days from the date of the request.

5. Force Majeure & Alternate Fulfillment Assurances

Natural Calamities & Political Unrest: In case of any unexpected natural calamity, severe weather conditions, or political instability, the advance booking amount will not be directly refunded as cash. Instead, 100% of the value will be adjusted and held as credit for the same property, valid for a rebook within 1 year from the original check-in date.

Platform Fulfillment Guarantee: In rare scenarios of non-fulfillment of committed cars/ rooms or services by our partners, QIKY takes full responsibility to arrange another equivalent property or vehicle within a similar or higher budget category.

Downgrades & Rejection Refunds: If the arranged alternative option falls into a lower budget category/ , QIKY will immediately refund the difference. Should the guest decline to accept the proposed alternative property, a 100% refund of the total advance paid will be processed instantly.

Your privacy is important to us. This policy explains how QIKY collects, uses, and protects your data.

1. Information We Collect

· Name, phone number, email

· Booking details (car/hotel/tour package)

· Payment information (processed securely via third-party gateways)

· Location data (only if you allow it)

2. How We Use Your Information

· To process bookings

· To send confirmations, alerts, and updates

· To improve app performance and user experience

· For safety, verification, and fraud prevention

3. Data Protection

We use secure servers, encryption, and trusted payment gateways to protect your data.
We never sell or rent your personal information.

4. Sharing Your Data

We share your booking details only with relevant service providers (Car owners, Hotels & Tour Operators).
We do not share your data with unrelated third parties.

5. Cookies & Tracking

Cookies help improve app performance and personalization. You can disable them anytime.

6. Your Rights

You may request data corrections or deletion by contacting support.

7. Updates

This policy may be updated. Continued use means acceptance of changes.

LIMITATION OF LIABILITY

1. Role as a travel facilitator / Aggregator:

"QIKY (Room and Rides)" operates strictly as an online marketplace and facilitator / aggregator. We display tour packages, car rentals, and hotel bookings provided by independent third-party operators ("Tour Operators"). QIKY does not own, manage, or operate any of these tours, vehicles, or properties.

2. No Liability for Operator Actions:

"QIKY (Room and Rides)" shall not be held responsible or liable for any deficiency in service, cancellation, delays, abrupt termination of tours, or financial defaults by the Tour Operator.

3. Accidents, Injuries, and Disputes:

In the unfortunate event of any accident, mishap, physical injury, property damage, or any dispute/conflict arising between the customer and the Tour Operator during the trip, QIKY will not be liable in any manner. Any group distress, legal issues, or emergencies caused due to the Tour Operator's negligence or misconduct are solely the responsibility of that specific Operator.

4. Customer Discretion:

Customers are advised to book at their own risk and discretion. By booking through QIKY, you agree that any legal recourse or claim for damages will be directed solely against the respective Tour Operator and not against QIKY (Room and Rides).

DISCLAIMER

QIKY R&R (Room and Rides)

The information contained on the QIKY R&R website (https://qiky.co.in) is for general information and booking purposes only.

1. Service Role Liability

QIKY R&R acts as an organizing platform that coordinates fixed group departure tours by combining transport services (Buses/Cars) and accommodation services (Hotels/Resorts). While we ensure continuous quality checks and partner only with verified transport operators and property owners, QIKY R&R does not directly own the final hotels or individual transport fleets. Therefore, we cannot be held liable for sudden changes in service delivery on account of the third-party providers, though we will proactively intervene to provide immediate alternatives.

2. Force Majeure & External Factors

Travel plans can sometimes face unexpected disruptions. QIKY R&R shall not be held responsible or legally liable for any delays, itinerary modifications, cancellations, financial losses, or damages caused by events beyond our control (Force Majeure).

This includes, but is not limited to:

i) Natural disasters (landslides, heavy rainfall, earthquakes, or sudden severe weather changes).

ii) Political strikes, road blockades, regional unrest, or sudden government travel restrictions.

iii) Mechanical transport breakdowns (though immediate replacement arrangements will be initiated by our team).

3. Travel Fitness & Personal Belongings

Health and Safety: Fixed group departures follow predefined schedules. It is assumed that all booking members are physically fit for the selected itinerary. Any medical emergencies or expenses incurred during the trip are the sole responsibility of the traveler.

Luggage: Travelers are completely responsible for their personal luggage and belongings throughout the journey. QIKY R&R is not responsible for any loss or damage to personal property inside the transit vehicles or hotels.

4. Accuracy of Information

While we make every effort to keep pricing, seat availability, hotel images, and tour details accurate and updated on this Google Site, minor errors or real-time changes may occur. Final confirmations, itineraries, and terms shared during direct communication (WhatsApp / Email) will supersede the general information displayed on the website.

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